What is Process Architecture?
An End-to-End view of UC Berkeley's Value Chains which are a set of processes that our institution performs to deliver our competitive advantage and serve the mission of UC Berkeley.
*Competitive Advantage = Creating & sustaining UC Berkeley superior performance
Process Architecture is a daily aid to strategic and operational management for continuous improvement and delivery of sustainable customer service excellence.
It is an active visual model of the processes within our institution that is a critical blueprint that guides decision making, executes strategy and drives change. It is about providing practical and effective process support for the achievement of our organizational performance goals through structured and coordinated improvement of the complex process ecosystem at UC Berkeley.