A Collaboration Love Story (BPMO at UC Tech 2021)
Video Description
The COVID-19 pandemic brought an abrupt halt to in-person support for educational institutions across the globe. Like many higher education institutions, UC Berkeley immersed itself in emergency remote instruction and general operations, bringing about an urgent need to rethink who we provide support to our students, instructors, and staff. This session will present how multiple units at UC Berkeley came together to stand up a new Live Chat service with no initial project funding or staffing resources while keeping accessibility, privacy, and security in the forefront. In addition, we will talk about lessons learned from this project, our continuous evolution to bring new units onboard, and how we are making plans for 2021 and beyond.
Watch the video here.
Re-Thinking Our Process Maps (BPMO at UC Tech 2021)
Video Description
If you can't describe what you are doing as a process, you don't know what you're doing Process maps can be difficult to create, are not easily translated for general audiences, and can become stale quickly. UCSD, UCB, and UCSB have leveraged Promapp to make process maps which are relatable, effective, multifaceted, and sustainable. Our campuses have approached usage of the tool differently, while also learning from each other's growth. We intend to share how these process maps have helped our campuses in developing process awareness, driving process improvement, and assisted in our response to the challenges presented by COVID. These maps are aiding with onboarding new staff, providing transparency to stakeholders, driving new process design, and facilitating future state discussions. In this session we intend not only to share our successes and challenges, but also to display in real time the benefits we have experienced in using this tool, by creating a dynamic process map spontaneously provided by the audience.
Watch the video here.
BPMO on the UC San Diego Podcast 'The Current' (Sept 2021)
Podcast Summary
Nick Endsley (UC Berkeley), Tony Nava (UC San Diego) and Katie Mankins (UC Santa Barbara) team up to talk all things Promapp, including:
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A UC-wide community of practice they’ve started
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Benefits of Promapp
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Process mapping basics
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Tips for getting started with Promapp
Listen to the Podcast here.
The Future of Lean Six Sigma Across Higher Education (BPMO at UCSD Process Palooza 2020)
Video Description
BPMO's Chris Demarco participated in a panel discussion at the UCSD Process Palooza 5/12/2020.
Here Chris discusses the importance of Process Architecture.
Watch the video here.
Business Process Transformation - Could It Be This Easy? (BPMO at UCTech 2019)
Video Description
Project success is about the quality of the underlying business processes and their adoption that leads to successful outcomes…or not. We all know how important business processes are to operating seamlessly and efficiently. And we know how challenging it is to create, optimize and maintain those processes. Learn how one campus is leveraging a state of the art Business Process Mapping (BPM) tool to address these challenges and achieve transformative results.
Watch the video here.